Write a non-confrontational response to the customer’s review with some specific keywords that let them know you’ve read and understood their review . Express sincere regret that the customer had a poor experience. Thank the customer for taking the time to give you honest feedback. 19 Dec 2018
Steps to Remove Facebook Star Rating Go to your Facebook Page. Click edit page. Click update page info. Click edit to the right of address. Make sure “Show this map on your Page and enable check-ins” is NOT selected. Click Save Changes. 22 Nov 2013
To see your Page’s Recommendations , go to your Page and click Recommendations or Reviews in the left column.
Reviews are left for everyone on the business’ page. You can do that with a recommendation , but you can also make it more personal and just show to certain users. Format. Reviews have comments and star ratings; recommendations just comments. 8 Aug 2018
You can’t delete a negative spam or disrespectful review on your Facebook page, but you can report it. … Click on “report post” and follow the instructions. Facebook only allows you to report written reviews , so if you’ve just got low stars there’s not much you can do at this point in time. 2 Mar 2017
Facebook generates these tags based on the type of business you’re reviewing. … You can also add images to your recommendation on the Facebook mobile app. All recommendations are posted to the Reviews tab of the business’ Facebook page. All recommendations are public and cannot be set to private. 29 Aug 2018
To choose between ‘Like’ and ‘ Recommend ,’ go to the Like Button page (link in Resources) and scroll down to enter the information for your page’s button . Under the section ‘Verb to Display,’ you can choose either ‘Like’ or ‘ Recommend .’ According to Facebook , those are the only verbs available at this time.